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Welcome to the resource hub for our session, “Navigating Tough Conversations: Communication & Conflict Skills for End-of-Life Family Challenges.” (This session was offered as part of the 2026 End-of-Life Care Summit in Springfield, MO.)
Here you’ll find practical tools, articles, videos, and guides to help you apply what you learned—and discover how mediation training can further empower you in your work and family life. |
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Mediation Training—Empowering Families and Care Teams
Why Mediation Training Matters in End-of-Life Care
Navigating emotionally charged family conversations during end-of-life care requires more than clinical expertise—it demands compassion, clarity, and conflict resolution skills. Our mediation training equips healthcare professionals, caregivers, and families with practical tools to manage disagreements, foster understanding, and support collaborative decision-making. By learning proven mediation techniques, you’ll be prepared to guide families through difficult moments with confidence, empathy, and respect. Learn more about mediation training with CCMA.
Navigating emotionally charged family conversations during end-of-life care requires more than clinical expertise—it demands compassion, clarity, and conflict resolution skills. Our mediation training equips healthcare professionals, caregivers, and families with practical tools to manage disagreements, foster understanding, and support collaborative decision-making. By learning proven mediation techniques, you’ll be prepared to guide families through difficult moments with confidence, empathy, and respect. Learn more about mediation training with CCMA.
Family Group Decisionmaking & Conferencing in End-of-Life Care
Why Family Group Decisionmaking Matters in End-of-Life Care
Navigating end-of-life decisions often involves complex family dynamics, diverse perspectives, and emotionally charged conversations. Family Group Decisionmaking (FGDM), also known as Family Group Conferencing (FGC), offers a structured, inclusive approach that brings families together—alongside care professionals—to collaboratively address challenges, clarify values, and make care decisions that honor the wishes of the individual. By fostering open dialogue, shared understanding, and consensus, FGDM/FGC empowers families to navigate difficult moments with compassion and confidence. Our training equips professionals and families with the skills to facilitate these conferences, ensuring that every voice is heard and that care plans reflect the true needs and values of all involved.
Learn more about our Family Group Decisionmaking & Conferencing Training with CCMA.
Navigating end-of-life decisions often involves complex family dynamics, diverse perspectives, and emotionally charged conversations. Family Group Decisionmaking (FGDM), also known as Family Group Conferencing (FGC), offers a structured, inclusive approach that brings families together—alongside care professionals—to collaboratively address challenges, clarify values, and make care decisions that honor the wishes of the individual. By fostering open dialogue, shared understanding, and consensus, FGDM/FGC empowers families to navigate difficult moments with compassion and confidence. Our training equips professionals and families with the skills to facilitate these conferences, ensuring that every voice is heard and that care plans reflect the true needs and values of all involved.
Learn more about our Family Group Decisionmaking & Conferencing Training with CCMA.
Supplmental Resources
To further support your learning and provide practical tools you can use right away, we’ve curated a collection of supplemental resources. These articles, guides, videos, and tip sheets offer deeper insights into communication, conflict management, and compassionate care for families and professionals. Explore the links below to expand your knowledge and enhance your skills.
Understanding Conflict in End-of-Life Family Situations
Practical Tools for De-escalation & Conflict Management
Principles of Effective Communication
Conflict Resolution Strategies
Understanding Conflict in End-of-Life Family Situations
- Family Conflict at the End of Life: Lessons Learned in a Model Palliative Care Program - Source: National Center for Biotechnology Information (NCBI)
- Family Decision Making at the End of Life - Source: Palliative Support Care
- Conflicts in Goals of Care at the End of Life - Journal of Hospice & Palliative Nursing
- Planning for the End-of-Life: The Conversation Project - Source: The Conversation Project (YouTube)
Practical Tools for De-escalation & Conflict Management
- 10 De-escalation Tips for Healthcare Professionals - Source: Crisis Prevention Institute
- 20 Ways to De-Escalate Emotional Situations - Source: Psychology Today
- 10 Reasons Why It’s Important to Communicate with Empathy and Authority in Times of Crisis - Duarte
- De-escalation Techniques for Healthcare Workers - Source: Champlain Hospice Palliative Care Program (YouTube)
Principles of Effective Communication
- Communication in Cancer Care (PDQ®) - Source: National Cancer Institute
- Four Communication Skills from Psychiatry Useful in Palliative Care and How to Teach Them - AMA Journal of Ethics
- SPIKES—A Six-Step Protocol for Delivering Bad News - Source: NCBI
- Nonviolent Communication to Improve the Human Experience - Source: The Beryl Institute (webinar)
- Active Listening - Source: StatPearls
- Mind Works - Source: Scottish Centre for Conflict Resolution
- Conflict Management Style Assessment - Source: eeds - Services for Healthcare Professionals
Conflict Resolution Strategies
- Hospice and Conflict Resolution - Mediate.com
- The Management of Family Conflict in Palliative Care - Source: Progress in Palliative Care
- How to Manage Conflict in Family Hospice Decisions - Breeze Hospice of Missouri
- How to Handle Disagreements with Family Members About End-of-Life Care - Crown Hospice
- Managing Conflict During Home Hospice Nursing Visits: Communication Between Nurses, Cancer Patients, and Spouse Caregivers - Journal of Clinical Oncology
