Feedback for Improvement - A Focused, Virtual Training

CCMA founders Dr. Charlene Berquist and Heather Blades offered an interactive virtual workshop on how to give feedback for improvement this past October for Missouri State faculty, staff, and administrators.

This workshop, offered as part of the Center for Dispute Resolution's campus conflict workshop series, provided a fun skill-building session for nearly 30 participants. Read on to learn more about the session.
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Feedback For Improvement
Constructive feedback can be a gift, but often the feedback we give is ineffective. This is particularly true when it comes to giving feedback on areas where improvement is needed, whether this feedback comes in the form of yearly reviews, ADPs, grading, etc. Others may dismiss our feedback, become angry and defensive, or feel frustrated and unsure of how to improve their performance. As a result relationships are damaged and valuable opportunities for growth are lost.

Giving effective feedback is an art, and this session helped participants learn how to regularly provide constructive feedback that reinforces desired behaviors in others and identifies ways people can make positive changes.

In this interactive online session, participants had the opportunity to:

• Investigate the characteristics of effective and ineffective feedback.
• Learn how our traditional approaches to giving feedback are often ineffective and even destructive.
• Explore how people respond to feedback and why ineffective feedback is often rejected and fails to promote behavior change.
• Practice giving effective feedback for improvement.
• Examine their current approaches to giving feedback and make concrete plans for how to provide others with effective feedback for improvement.

Learn More
For more information on customized workshops like this one, email [email protected].