This past December the CCMA founders Dr. Charlene Berquist and Heather Blades provided a virtual, half-day workshop on communication and conflict management for Missouri Southern State University’s faculty and staff leadership academy.
The session focused on the causes and dynamics of conflict, managing emotions, how culture impacts conflict, and how to take the initiative to intervene early in conflict situations.
Participants in the session indicated they appreciated the insights and knowledge shared with their team. In the words of one attendee, “Being reminded to step back and think about what is on the plate of the other individual involved in conflict was a great reminder. When wrapped up in conflict, sometimes it feels like others are out to ‘get you,’ but it was good to be reminded that they have very full plates too, and I need to consider that.” Another shared: “I really loved how the practice scenarios…were incredibly real and applicable to the conversations I am navigating daily.” Yet another said: “The CDR is a great resource, I love anything they put on!”
For More Information on Customized Trainings and Workshops
CCMA's customized virtual training and workshops can vary from an hour to several days and focus on a variety of topics related to communication and conflict management. We also have an extensive referral network and love connecting clients with our associates for specialized training and workshop topics. For more information, email training@CCM-Associates.com.
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