This October 21-22, CCMA will offer a virtual victim-offender dialogue facilitation training for the Office of Dispute Resolution and Family Court Programs for Missouri's 7th Judicial Circuit. This training is free for anyone interested in contracting as a paid facilitator with the Victim-Offender Dialogue program in Clay County, MO.
The training is sponsored by the Office of Dispute Resolution and Family Court Programs for Missouri's 7th Judicial Circuit, and is funded by a Division of Youth Services grant. For more information, please contact Director Dr. Teri Hargrave via email or at 816-736-8402.
About this Training
When individuals commit an offense they harm their victims, society, and themselves. Restorative justice is about healing and addressing wrongs that have been committed and repairing the relationships in the community. This training will prepare participants to facilitate dialogues between someone who has committed an offense and the person/people impacted by that offense.
About Victim-Offender Dialogue
Victim-offender dialogue is a facilitated discussion between someone whose offense has caused harm and those impacted by their actions.
About Communication & Conflict Management Associates' Training
CCMA's founders Dr. Charlene Berquist and Heather Blades have been providing training in restorative justice and victim-offender dialogue since 2006.
This training covers basic restorative justice principles and begins to prepare participants to facilitate victim-offender dialogues in juvenile and adult cases. No prior mediation experience is necessary to become a victim-offender dialogue facilitator.
For More Information
Read more about CCMA's victim-offender dialogue training on our website, or contact us to learn more about offering similar training for your court, educational institution, or community organization at firstname.lastname@example.org.
Join CCMA October 5-9 for highly interactive online mediation training from the comfort of your home or office.
This dynamic event is led by CCMA co-founder and emeritus professor Dr. Charlene Berquist, with her colleague Heather Blades providing Zoom production and technical support and administration. Together the two have over 30 years of experience offering outstanding mediation training. Additionally, the event incorporates guest presentations and mediation role play coaching from over a dozen other professional mediators (with experience in all types of mediation, including civil mediation, family mediation, employment mediation, dependency mediation, and more),
The event is designed to meet the mediation training standards of most states, and it has previously been approved in Missouri, Arkansas, Kansas, Texas, Louisiana, and Arizona. Don't see your state listed, or have questions about training approval? Contact us!
Not sure if you will enjoy an online mediation training? Well, here's what a few of our past training participants have had to say:
This past December the CCMA founders Dr. Charlene Berquist and Heather Blades provided a virtual, half-day workshop on communication and conflict management for Missouri Southern State University’s faculty and staff leadership academy.
The session focused on the causes and dynamics of conflict, managing emotions, how culture impacts conflict, and how to take the initiative to intervene early in conflict situations.
Participants in the session indicated they appreciated the insights and knowledge shared with their team. In the words of one attendee, “Being reminded to step back and think about what is on the plate of the other individual involved in conflict was a great reminder. When wrapped up in conflict, sometimes it feels like others are out to ‘get you,’ but it was good to be reminded that they have very full plates too, and I need to consider that.” Another shared: “I really loved how the practice scenarios…were incredibly real and applicable to the conversations I am navigating daily.” Yet another said: “The CDR is a great resource, I love anything they put on!”
For More Information on Customized Trainings and Workshops
CCMA's customized virtual training and workshops can vary from an hour to several days and focus on a variety of topics related to communication and conflict management. We also have an extensive referral network and love connecting clients with our associates for specialized training and workshop topics. For more information, email training@CCM-Associates.com.
We (CCMA founders Dr. Charlene Berquist and Heather Blades) have a nearly 20-year track record for offering outstanding mediation training. When we transitioned to providing this training in a virtual instructor-led format in the fall of 2020 for the Center for Dispute Resolution at Missouri State University, we made great efforts to ensure participants would continue to have an outstanding training experience via Zoom.
This past October and November we again offered our mediation training virtually, and our participants agreed it was an engaging, enjoyable, and professionally enriching experience.
Fall 2021 Mediation Trainings Recap
We are experienced with offering highly interactive online training that incorporates lecture, small group activities, discussion, role play, and other dynamic elements in a socially-distanced format. Our fall mediation trainings continued this tradition.
The trainings, led by CCMA founder Dr. Charlene Berquist, with Associate Director Heather Blades providing Zoom production and technical support and administration, incorporated guest presentations and mediation role play coaching from 17 professional mediators (with experience in all types of mediation, including civil mediation, family mediation, employment mediation, dependency mediation, and more).
Our 53 attendees came from across Missouri, as well as from Arkansas, Arizona, Illinois, Maryland, and Texas. They included attorneys, mental health practitioners, social workers, educators, faith leaders, and other professionals, as well as advanced Missouri State students.
Attendees Thrilled with Virtual Training Model
The virtual format of our mediation training makes the event accessible and convenient while still providing an unparalleled learning experience.
Attendee evaluations of this training were outstanding, with participants universally indicating that the trainers were knowledgeable, that the training was well organized, that the structure and format were engaging, that participation and interaction were encouraged, and that the training met or exceeded their expectations.
In the words of a few of our participants:
For More Information on Mediation Training
For more information on CCMA's mediation training offerings, check our training page or join our mailing list. Or, to learn about customized mediation or conflict management training, contact CCMA founder Dr. Charlene Berquist at CharleneBerquist@CCM-Associates.com.
The holidays are a chance to relax, reconnect with family, and celebrate together. But for many , this fun and festive time is also fraught with the potential for awkward, uncomfortable, and even upsetting interactions with loved ones. But fear not! The tips below will help you mentally prepare so you can make the most of your time with family. Additionally, they will equip you with strategies to manage any challenging conversations or conflicts that may arise as you spend quality time with your nearest and dearest.
Before you get together with family:
While you are with your family:
We hope these tips help you as you prepare for holidays!
CCMA founders Dr. Charlene Berquist and Heather Blades offered an interactive virtual workshop on how to give feedback for improvement this past October for Missouri State faculty, staff, and administrators.
This workshop, offered as part of the Center for Dispute Resolution's campus conflict workshop series, provided a fun skill-building session for nearly 30 participants. Read on to learn more about the session.
Feedback For Improvement
Constructive feedback can be a gift, but often the feedback we give is ineffective. This is particularly true when it comes to giving feedback on areas where improvement is needed, whether this feedback comes in the form of yearly reviews, ADPs, grading, etc. Others may dismiss our feedback, become angry and defensive, or feel frustrated and unsure of how to improve their performance. As a result relationships are damaged and valuable opportunities for growth are lost.
Giving effective feedback is an art, and this session helped participants learn how to regularly provide constructive feedback that reinforces desired behaviors in others and identifies ways people can make positive changes.
In this interactive online session, participants had the opportunity to:
For more information on customized workshops like this one, email training@CCM-Associates.com.
This August 26-27 CCMA founders Dr. Charlene Berquist and Heather Blades will provide virtual training in facilitating Family Group Conferences (FGCs) for the Office of Dispute Resolution and Family Court Programs in the 7th Judicial Circuit. The training, offered through the Center for Dispute Resolution at Missouri State University, will explore how FGCs can be used by schools, social service agencies, and others to benefit youth and families. The training will prepare participants to facilitate FGCs for families referred by the Clay County Family Court.
What Are Family Group Conferences (FGCs)
FGCs are family-led meetings in which family, friends, and other supportive people in the lives of a family or youth come together to make a plan to address difficulties or challenges faced by the family or youth. The FGC is supported by an independent facilitator, who helps the family prepare for the FGC and guides the conference. In an FGC, families are empowered to express needs, verbalize concerns, identify resources, and create their own robust plans to support the family or youth in managing challenges, which may include truancy, behavioral issues, academic concerns, parent engagement, etc. Outside agencies (such as the school system, juvenile office, etc.) may provide information on things that the family should address in their plan, but the family decides the best way to support the family or youth in achieving their goals.
About the FREE Training
This training is free for participants who are interested in co-facilitating FGCs for families referred by the Clay County Family Court. For more information on Clay County’s FGC program and facilitation compensation, please email email@example.com. To register for this training visit https://bit.ly/36FNIpa.
This training will cover the following:
CCMA's Founders and Family Group Conferencing
Family Group Conferencing is a flexible process that can be used in a variety of contexts, and Dr. Berquist and Ms. Blades have a long history of providing FGC services and training.
In the Regional Partnership Grant (RPG) program, the Berquist and Blades trained and coordinated volunteer facilitators who provided FGC services for parents receiving substance abuse treatment through Alternative Opportunities, Inc.. In these FGCs, families developed plans to support the parent(s) in recovery and ensure the safety and well-being of the children involved.
As part of a Title II grant, the CDR (led by Berquist and Blades) prepared and supported volunteer facilitators who provided FGCs for at-risk girls and young women referred by the Greene County Juvenile Office. In these FGCs, families focused on developing plans to address each youth’s behavior or difficulties (including juvenile offending, status offenses, truancy, relationship issues, etc.). The FGCs also addressed concerns identified by the Juvenile Office, school, family, and youth.
In addition to providing Family Group Conferencing as a part of its community programming, Berquist and Blades have an extensive history of offering customized training in facilitating FGCs for child welfare organizations, community groups, and others. Past training clients have included Great Circle, the Omaha Tribe Peacemaker Project, the Healthy Families Taskforce, and the Office of Dispute Resolution and Family Court Programs in the 7th Judicial Circuit.
For more information on training in Family Group Conferencing check out this webpage or email training@CCM-Associates.com.
On February 9, 2019, CCMA founders Dr. Char Berquist and Heather Blades led a victim-offender dialogue training for Missouri State students and area community members. This training, offered by the Center for Dispute Resolution (CDR) at Missouri State University, prepared participants to volunteer with the CDR facilitating dialogues between someone whose offense has caused harm and those impacted by their actions.
This process will be applied to two types of case referrals: juvenile offenders referred by the Greene County Juvenile Office, and Missouri State students who have violated the University Code of Student Rights and Responsibilities.
About Victim-Offender Dialogue
Victim-offender dialogue is a facilitated discussion between someone who has committed an offense and the person/people impacted by that offense.
About the Training
This training covered basic restorative justice principles and prepared participants to volunteer to facilitate Victim-Offender Dialogues in two types of cases: with juvenile offenders referred by the Greene County Juvenile Office, and with Missouri State students who have violated the University Code of Student Rights and Responsibilities.
No prior mediation experience is necessary to become a volunteer victim-offender dialogue facilitator. Dr. Berquist and Ms. Blades have been providing outstanding training in Victim-Offender Dialogue Facilitation (Victim-Offender Mediation)for 1 5+ years, and are also experienced in providing program development support.
For more information on Victim-Offender Dialogue Training, email firstname.lastname@example.org.
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